- 0:45 How did Mikael Silvennoinen get into the video game industry?
- 3:06 How his background as a chef impacts his career in video games.
- 5:08 What does he define player experience?
- 6:19 How to accommodate all the different things that different players want.
- 7:53 Effective ways to communicate with players.
- 8:59 The challenge of localization.
- 10:20 Communication errors and how to prevent them.
- 13:46 Providing a good customer service experiences.
- 15:40 Using forums or discord to gain player feedback.
- 22:59 Acquiring player feedback through surveys.
- 28:55 Using Social Media to engage with players.
- 32:09 Marketing campaigns.
- 35:10 How to keep more players around longer.
Ep 45: Player feedback and the best ways to communicate with your players